Frequently Asked Questions

The Victory Refrigeration Staff is available to help customers with quotes, installations, operations, performance troubleshooting, and to resolve any other problems you have encountered while using Victory products.

Please select the appropriate contact below to obtain more information.

Customer Service/New Equipment Orders Contacts

If you have questions relating to the operation of your equipment, please contact our Equipment Sales Specialists directly at This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you prefer to speak live with an associate, please contact a dedicated Equipment Sales Specialist:

CUSTOMER SERVICE TEAM PHONE: 888-845-9800
 FAX : 800-253-5168    

Debra Goins

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5602

Melody Neville

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5696

Lakin Rogers

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5607

Chris Faulwetter

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5609

Joe Garrison

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 6463
Brienne Neville This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5696

Request for Missing or Defective Parts Replacements

Please make sure you have the model and serial number of your unit available before calling Victory's dedicated Parts Service & Support Specialists.

If you are inquiring about parts for a model that is at least 10 years old, please contact:

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199
FAX : 800-262-9381
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

 

Request for Quotation

If you would like to receive a quotation for any Victory unit, please send the job name, location, spec models and accessories to

 

Jennifer Ward

Sr. Vice President Sales & Marketing

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (614) 309-8233

 

Alex Tappé

Director of Sales – Victory Refrigeration

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (732) 859-7080

 

Kathleen Poulos

Regional Sales Manager

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (702) 810-5297

 

Joann LaPort

Sales Coordinator

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (336) 245-6404

 

Kelli Rosen

Marketing Coordinator

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Parts Sales and Support Specialists Contacts

Before contacting any of Victory's dedicated Parts Service and Support Specialists, please make sure that you have your model and serial numbers available.

Parts Sales and Support Representatives:

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199
FAX : 800-262-9381
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

 

 

Technical Service / Parts Contact

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199     FAX : 800-262-9381
 
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

 

WARRANTY SUPPORT TEAM PHONE: 877-866-1223
Courtney Sherwood This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5623
Danita Sloan This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5479
     
WARRANTY ADMINISTRATOR FAX: 336-245-6445
Glenda Howard Self This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 6445
     

Primary Contacts

Customer Service: 

Phone: 888-845-9800      Fax: 800-253-5168

 

Technical Service:

Phone:  800-684-1199     Fax:  800-262-9381

  

Warranty Dispatch:

Phone: 877-866-1223

 

Sales & Marketing:

Jennifer Ward

Sr. Vice President Sales & Marketing

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (614) 309-8233

 

Alex Tappé

Director of Sales – Victory Refrigeration

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (732) 859-7080

 

Kathleen Poulos

Regional Sales Manager

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Cell: (702) 810-5297

 

Joann LaPort

Sales Coordinator

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: (336) 245-6404

 

Kelli Rosen

Marketing Coordinator

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.