Frequently Asked Questions

The Victory Refrigeration Staff is available to help customers with quotes, installations, operations, performance troubleshooting, and to resolve any other problems you have encountered while using Victory products.

Please select the appropriate contact below to obtain more information.

Customer Service/New Equipment Orders Contacts

If you have questions relating to the operation of your equipment, please contact our Equipment Sales Specialists directly at This email address is being protected from spambots. You need JavaScript enabled to view it. .

If you prefer to speak live with an associate, please contact a dedicated Equipment Sales Specialist:

CUSTOMER SERVICE TEAM PHONE: 888-845-9800
 FAX : 800-253-5168    

Debra Goins

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5602

Melody Neville

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5696

Lakin Rogers

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5607

Chris Faulwetter

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5609

Joe Garrison

This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 6463
Brienne Neville This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5696

Request for Missing or Defective Parts Replacements

Please make sure you have the model and serial number of your unit available before calling Victory's dedicated Parts Service & Support Specialists.

If you are inquiring about parts for a model that is at least 10 years old, please contact:

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199
FAX : 800-262-9381
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

 

Request for Quotation

If you would like to receive a quotation for any Victory unit, please send the job name, location, spec models and accessories to

Quotations Specialist:

Pete Major

Phone: 856-428-4200 (ext. 5106)

Fax: 856-428-7299

This email address is being protected from spambots. You need JavaScript enabled to view it.

Parts Sales and Support Specialists Contacts

Before contacting any of Victory's dedicated Parts Service and Support Specialists, please make sure that you have your model and serial numbers available.

Parts Sales and Support Representatives:

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199
FAX : 800-262-9381
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

 

 

TECHNICAL SERVICES/PARTS Contacts

Before contacting Victory's Technical Help Support Specialists about an equipment problem, please make sure you have the model, and serial number available. Although not all problems can be fixed without some assistance, a few simple checks before calling may save you time and help us help you.

If after reviewing the Common Service Problems document you still require assistance, please call our Technical Help Support Specialists at 800-684-1199 or e-mail us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Click Here to review Common Service Problems (PDF)

TECHNICAL SERVICES/PARTS TEAM PHONE: 800-684-1199
FAX : 800-262-9381
Darren Roberts This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5672
Karen Beatty This email address is being protected from spambots. You need JavaScript enabled to view it.  
Steve Reynolds This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5620
Mike Humphrey This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5622
Justin Vettel This email address is being protected from spambots. You need JavaScript enabled to view it. Ext. 5600
Cedric Leverett

This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 5621
     
Manager Technical Services
Tim Trimble This email address is being protected from spambots. You need JavaScript enabled to view it.

Ext. 6444

Cell Phone:  336-447-8134  

Primary Contacts

Richard Babboni
President
Victory Refrigeration
This email address is being protected from spambots. You need JavaScript enabled to view it.

George DeRosa Jr.
Vice President- Operations
Victory Refrigeration
This email address is being protected from spambots. You need JavaScript enabled to view it.

Kathleen Moccia Poulos
Regional Sales Manager
Cell: (702) 810-5297
This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Jim Kehoe
Director of Engineering
Victory Refrigeration
This email address is being protected from spambots. You need JavaScript enabled to view it.