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General Reimbursement
When submitting a service bill for reimbursement, please include the following items:
The model and serial number for the unit that was serviced
- The date that the service work was completed.
- The customer`s address.
- A detailed description of the service work performed, with a breakdown of the labor charges and a copy of the work order
- The customer`s signature verifying completion of work.
- A copy of the replacement part invoice that was purchased or obtained at no charge.
Please note, incomplete and/or inaccurate claims will not be processed and returned to the service agent for correction and re-submittal. If a service agent needs to re-submit the bill, Victory Refrigeration is not responsible for payment delay and will not pay any finance charges accrued during the pending period of the claim.
Compressor replacement and repair
- To receive reimbursement for a replacement compressor, please return a copy of the wholesale invoice where the compressor was purchased or obtained at no charge.
- If your unit is more than 2 years old and is only covered by the 5-year compressor warranty, enclose the serial tag from the defective compressor, and a copy of the invoice signed by the customer stating the compressor was changed out.
- Be sure to include the model and serial number of the unit on this paperwork when submitting.
- Please contact the Technical Service Department if you have any questions about your coverage.
Tips for submitting service bills
- Compressors are covered under warranty through the manufacturer (Copeland or Tecumseh) for 20 months from the compressor date code; and should be exchanged (OEM) over the counter at no charge.
- If a 5-year compressor warranty is purchased, a replacement compressor can be purchased locally and the net cost of the compressor (excluding freight, taxes, etc.) will be reimbursed by Victory Refrigeration.
- All units are sold with a 90-day labor and one-year parts warranty, effective from the installation date or one month from original factory ship date. For an additional fee, a one-year service labor and a 5-year compressor parts warranty is available.
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