Before Calling Service Guide for Common Problems
CAUTION: Disconnect Power Supply Prior to Attempting Any Service!
| Problem | Possible Cause | Remedy |
| Cabinet not running. | Fuse blown or circuit breaker tripped. | Replace fuse or reset circuit breaker. |
| Power cord unplugged. | Plug in cord. | |
| Main power switch turned off. | Turn power switch on. | |
| Improper voltage supplied to cabinet (voltage does not match Data Plate). | Correct supply voltage (remove extension cords or other equipment on circuit, etc.). | |
| Thermostat set too high. | Set thermostat to lower temperature. | |
| Cabinet in defrost cycle (Freezer models). | Allow defrost cycle to finish. | |
| Condensing Unit on Refrigerator or Freezer runs for prolonged period or continuously. | Excessive amount of warm product loaded in cabinet. | All adequate time for product to cool down. |
| No product in cabinet. | Load cabinet with product. | |
| Prolonged door opening or door ajar. | Make sure door is closed when not in use. Avoid prolonged door openings. | |
| Door gasket not sealing properly. | Check gasket condition. Adjust door or replace gasket. | |
| Dirty condenser coil | Clean the condenser coil. | |
| Improper air flow around Condensing Unit. | Insure adequate air space, relocate away from heat generating equipment, direct sunlight, or direct path of air conditioning or heating ducts. | |
| Evaporator coil blocked with ice. | Turn unit off and allow coil to defrost. Make sure thermostat is not set too cold and that door gasket is sealing properly. | |
| Refrigerator or Freezer cabinet temperature too high. | Thermostat set too high. | Set thermostat to lower temperature (refer to Users Manual). |
| Poor air circulation. | Re-arrange product to allow proper air circulation. | |
| Exterior thermostat out of calibration. | Refer to Users Manual for calibration procedure. | |
| Excessive amount of warm product in cabinet. | Allow adequate time for product to cool down. | |
| Prolonged door openings or door(s) ajar. | Make sure door(s) are closed when not in use. Avoid prolonged door openings. | |
| Dirty condenser coil. | Clean the condenser coil. | |
| Insufficient clearance around cabinet or excessively high ambient temperature. | Insure adequate air space, relocate away from heat generating equipment (ovens, fryers, etc.), and out of direct sunlight. | |
| Evaporator coil blocked with ice. | Turn unit off and allow coil to defrost. Make sure thermostat is not set too cold. Also, check gasket condition. | |
| Cabinet is noisy. | Part(s) loose. | Locate and tighten loose part(s). |
| Tubing vibrating. | Insure tubing is free from contact with other tubing or components. | |
| Refrigerator is freezing product. | Thermostat is set too low. | Set thermostat to higher temperature. |
| Cabinet overloaded with product | Remove or rearrange product. | |
| Refrigerator or Freezer Compressor will not start - hums and trips on overload protector. | Dirty condenser coil. | Clean the condenser coil. |
| Excessive heat generated from equipment nearby. | Relocate cabinet, or adjacent heat generating equipment. | |
| Voltage to cabinet too high or too low. | Check and correct supply voltage. | |
| Door won't close tight. | Cabinet is not level. | Level cabinet by adjusting legs or shimming casters. |
| Door not seated properly in hinge. | Adjust doors on hinges by lifting slightly, rotating, and reseating. | |
| Condensation on the face of cabinet | Facia Heaters are turned OFF. | Turn Exterior Condensate Control Switch on Grill to "ON" position. |
| Digital thermometer blank, flashing, or displaying incorrect temperature or odd characters. | Cabinet not running or temperature too high. | See remedies above. |
| Thermometer probe wire disconnected at back of thermometer. | Connect thermometer probe wire (behind Grill). | |
| Incorrect power to thermometer unit. | Check Transformer (located in Electrical Box) and Battery (located on Thermometer, behind Grill). | |
| Display module requires calibration. | Refer to Users Manual for calibration procedure. |
